Hi, sure! The free ebook offer (by subscribing) is no longer available, but you can still grab a copy here: https://uxmastery.com/store/ux-sketchnotes/

Hi John, sorry to hear that you haven’t received the free ebook.

‘False pretences’ is a bit harsh, and is hurtful to read given Matt, Hawk and I all work very hard to avoid that kind of thing. I can assure you the ebook does exist and that a link is emailed automatically to the subscribed email address by our email system straight away.

I’ve just checked your details in the subscriber list and can see you joined back in January (a month before the book was published in February). I think the problem is that subscribing again doesn’t automatically send you the download link. However, to avoid exactly this we sent an email out to all existing subscribers a week before the ebook was available on the website, so if you look for an email with the subject “UX Sketchnotes: a free ebook featuring Jeff Gothelf, Steve Portigal, and others” sent on February 25, I think you’ll find you were already given the download link. I can see in the logs it was definitely sent to your email address.

I’m so sorry this has turned out to be confusing, and I hope your strong words are just due to frustration at the time. I’ve sent you another copy of the email. If you still don’t receive it, please let me know and I’ll get your Sketchnotes ebook to you another way.